Global Shipping & Returns

Shop with confidence from anywhere in the world. We make receiving and returning your items an easy and transparent process.

Fast & Secure Global Shipping

We ship to all major destinations worldwide. Your order is carefully packaged and insured to ensure it arrives in perfect condition.

Jewelry

Free Standard Shipping: 5 to 14 business days

FedEx Express: 5 to 13 business days

Watches

DHL / FedEx Express: 2 to 4 business days

Important Note on Taxes and Duties

Our product prices do not include any taxes, duties, or import fees that may apply in your country. The customer is responsible for any local customs charges. We strongly recommend that you get informed about your country's import regulations before making a purchase to avoid any surprises.

See Estimated Tax Rates

30-Day Return Policy

Your complete satisfaction is our goal. If you are not 100% happy with your purchase, you may return it within 30 days of the delivery date for a full refund.

Conditions for Return

  • The item must be in its original, unworn, and undamaged condition.
  • It must include all original packaging, manuals, and warranty cards.
  • Loose gemstones must be returned in their original sealed packaging.

How to Start a Return

  1. Contact Us: Email contact@jewelleryandgold.com with your order number and the reason for the return.
  2. Receive Instructions: We will provide you with detailed instructions and, in many cases, a prepaid return shipping label.
  3. Ship the Item: Package the item securely and send it back to the address provided.
  4. Receive Your Refund: Once we receive and inspect the item, we will process your full refund to the original payment method within 5 business days.